10:00-19:00(Excluding Saturday and Sunday) 13:00～14:00（lunch break）
Depending on the time zone, the telephone may be crowded and it may be difficult to connect. In that case, sorry to trouble you, but please wait for about 20 seconds without cutting it. Please return again after a while. Even if you call back, if the phone is not connected, please contact us by message or e-mail.
"Message" can be confirmed from "Message" in the left side menu of My page
一、This 14-day period begins on the day when you receive your purchase for goods, you can cancel this order for any reason and without penalty.The following products you will not be able to cancel it after being delivered，Example:A product that is not suitable for returned goods due to health protection or hygiene reasons, for example when it is opened after delivery and is inseparably mixed with other goods.When you opened the sealed audio, video recording or software sealed.For products made according to customer's specifications.In the case of goods that may quickly deteriorate or expire.For digital content (including applications, digital software, e-books, MP3, etc.) not provided.Once you receive an order with a tangible medium ( CD, DVD, etc.).Newspapers, magazines or magazines are exceptions to subscription contracts.二、Return&Refund Process:Step 1:Contact usWithin 14 days after receiving your order, Email: （service@doresuwe.com）to explain the reason for the return/exchange.Step 2:Return the articlePrepare returned items in secure packaging, including the original order package with the Returns section completed.Ship returned products via insured or traceable method of shipment to the Returns Address that we will provide to you. And when you ship out the items, please email the tracking number to us also.Step 3:Inspect the article and process the refundReturns & Refund Address：Please contact our customer service（service@doresuwe.com） to get the address detail for return
