Contact Us
EMAIL ADDRESS: Customer Service Dep. service@Doresuwe.com
FAQ
Log in Problems
1.I can't log in


Q1.can not login


Please follow the procedure below.

1.Please check your e-mail address.

2.Come on your email address""*"Please be careful not to enter.

3.Password I made a mistake.


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Q2. Tell me your password!


In the login screenLost password?Please enter your registered e-mail address and reset your password.


procedure

1)Lost password?From the screen, enter the e-mail address you registered and press "FoundClick "button.

2) We will send "About reinstalling password" e-mail to the entered e-mail address.
Click the URL described in the email.

3) Reset the new password and press "LoginClick the "Next" button.


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Q3.Member registration detailsI want to confirm


MyaccountThe following information can be changed from the "Change / Confirmation of Registered Content" page in the following page.
·Order management (All order information is"Order history"You can check with
·Coupon (All effective coupon codes are posted)

·MassagePurchaseBefore you buy or after purchase, questions on the productToCall outWe have obtained.)

·personal information

·Configuration(addressAnd password change)

·help


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QFour.Mail does not arrive

In the case of online member registration completion, order acceptance completion, etc., we will send you an invitation mail immediately after completion of the procedure.
If the mail does not arrive, The following cause may exist.

·Delay in mail delivery, mistakes in registered e-mail address,UpThere is a possibility that it has not been successfully transmitted.

"my accountPlease confirm the registered e-mail address from ".

·In case of PC, please check spam mailbox.

"my account"If it is an error, we will confirmYour phone number:04-5670-2262

 mail addressService@doresuwe.comPlease inquire.


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Q5. Order. About payment


1.Do you have any stock in stock?

It may be sold again if the item is sold out and "Out of stock" is displayed. If there is a stock again, please check the product page as we will sell products on the site at any time.Or, a mail addressService@doresuwe.comUntilPlease inquire.

2. Wedding dress. dressHow do you choose the size of?

Wedding dress. dressIs unique to this sitesizeBased on, we are measuring. This siteRefer to the size list posted on, your own sizePlease choose the desired size by referring to it.Or, a mail addressService@doresuwe.comUntilPlease inquire.

3. ShoesHow do you choose the size of?

Regarding the size of shoes, standards and units vary depending on the country. Even with the same brand, comfort differs depending on the type and shoe type, even in the same shoe type the sense of size varies depending on the material and design. This sitePosted size list onSo please select your desired size as a guide.Or, a mail addressService@doresuwe.comUntilPlease inquire.

Four.Can not place an order?

One of the following causes is considered.
■ A system error has occurred
Depending on the connection environment of the customer's terminal, products may not be able to be accounted. If the error persists, can you turn off the power of the customer's terminal once and access it again from the site TOP? Site ⇒ http: //www.doresuwe.com/

At the same time, the mail addressService@doresuwe.comUntilPlease contact us.

■ I can not access
Please check the connection status to the Internet.A campaignAccess is concentrated at the holdingBecause it is, It may become difficult to connect. Please try again after a while.
At the same time, the mail addressService@doresuwe.comUntilPlease contact us.
■ When trying to go to the product page, an error page, or "I'm sorry but this page does not exist"Is displayed.
There is a possibility that sale has ended before sale of goods.At the same time, the mail addressService@doresuwe.comUntilPlease contact us.

Five.I did not receive the order completion email


When ordering is completed, we have delivered an order completion email.
If you do not receive the mail, the following two points are conceivable.
■ Mail can not be received
When security settings such as junk mail setting etc. are done, e-mail may not arrive.
"Spam mailbox"please confirm.
■ Order is not completed
Top page ⇒ MyaccountOrder historyPlease confirm your order.


6.When you want to change order information

Order complete,Color, size of product If you want to exchange something information, within 24 hoursmail addressService@doresuwe.comUntilPlease contact us.

After 24 hours contact us, a fee is required. Please be careful!

7.Order statusYouHow to check


Top page ⇒ MyaccountOrder historyConfirm your order fromToplease.

Payment ordered, trouble order, cancellation order allYouYou can check it.


8.What kind of payment method can you choose?


Payment can be selected from the following three types.

※ All our sites are prepayment.

Credit card transaction, convenience store payment, Paypal settlement


1) Credit card transaction

【Types of credit cards available】

VISA, MasterCard, Maestro, AMERIXAN EXPRESS, Diners Club


2) Convenience store payment

The following four convenience store convenience stores can be used at the site. Payment at the following convenience stores and banks is possible. As soon as confirmation of payment is confirmed, we will ship the item.

Lawson, Ministop, Seicomart, Thanks, Circle K, Japan Post Bank, ATM, Net

Screen of payment termination,phone numberPlease take notes by all means and receipt number.


3)Paypal settlement

If you have an account with Paypal, you can settle it with Paypal.



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Q6. About delivery


1.When will it arrive? 


Economicity Express delivery 5 - 7 business days (shipping fee depends on product weight.)

Tracking ring: http: //www.17track.net/en/


EMS International Mail 4 - 8 business days (Shipping fee depends on product weight.)

Tracking ring: http: //www.post.japanpost.jp/index.html


DHL international express delivery 2 - 5 business days (shipping fee depends on product weight.)

Tracking ring: http: //www.dhl.co.jp/en.html


※ The above delivery time does not include the finishing time of the item.

※ For your orderDeliveryIs,From order completion,By finishing time + delivery time, we will deliver it normally around 2 weeks.

(The finishing time is different from the time of the product,concretePlease check the product page for a good time.)

※ The finishing period of the wedding dress and party dress is about 8 - 12 business days.

※deliveryMethodChangeIf you want to,Service@doresuwe.comIntocontactingPlease give me.


2.I could not receive the goods, but can I re-deliver?


After delivery2Within a weekProducts not received,It will be returned to us.

On the detailed situation,By yourselfService@doresuwe.comPlease contact.

OrderProductButShipmentUpon completion,PursuitWe have delivered e-mail.Please check it.



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Q7.About returned goods. Cancellation



1.ReturnsCan you do it?


I am sorry, we can not offer you the return or exchange of your order goods due to customer convenience. After arrival, if there is a problem with the product, please be sure to contact within 7 business days (excluding weekends and holidays). Since returned goods after this period are not received at all, after the commodity arrival, please confirm the state of the product promptly. Also, please understand beforehand that we can not accept used, worn, washed items or customers' damaged or stained items.

2.I want to cancel / return / exchange items


■ Cases subject to cancellation, exchange and return


· Products with defects
· When products are delivered, items that have been contaminated
· When a product different from the order confirmation email arrives


■ Cases not subject to cancellation, exchange, return


· After arrival of goodsItems that have passed 7 business days;

·Unused items can not accept refunds: lingerie underwear, swimwear, jewelry;

·Fix it, washing, cleaned items;

·Products with odor adhering, dirty, scratched under the customer;

·Products used once in applications other than trying on;

·Returning only a part of goods or accessories;

·For those who do not like quality issues and who do not like it and wish to return goods, we have the right not to respond;

·For those who do not offer photos, problems explanation etc, we have the right to respond;

·If you do not receive a message by e-mail, we may not accept your return. Also, contact

 Even if you return it to us without it, we may not be able to refund it.

· After arrival of goodsItems that have passed 7 business days;

·Unused items can not accept refunds: lingerie underwear, swimwear, jewelry;

·Fix it, washing, cleaned items;

·Products with odor adhering, dirty, scratched under the customer;

·Products used once in applications other than trying on;

·Returning only a part of goods or accessories;

·For those who do not like quality issues and who do not like it and wish to return goods, we have the right not to respond;

·For those who do not offer photos, problems explanation etc, we have the right to respond;

·If you do not receive a message by e-mail, we may not accept your return. Also, contact

 Even if you return it to us without it, we may not be able to refund it.

3.About wedding dress, party dress returns / exchange


Because it is an order product, we do not accept any returned goods, so please understand it beforehand. When placing an order, please be careful about [size, color, number] etc. after careful attention. If you have any concerns, please do not hesitate to contact us by (service@doresuwe.com).


* If there is a problem, please contact us by e-mail regarding the correspondence of details. If we judge it as defective, we will deal with it as a defective item.

* Please understand beforehand that returned goods are not accepted basically according to the customer's personal convenience ("It differs from the product you expected" "material / shade is different from the image").

※ If size does not match, returned goods are not accepted, but repair is possible. Please confirm the inadequate photos within 7 business days after goods arrival, please contact 【Inquiries】. The return shipping fee for repair will be borne by the customer.

※ The products of our shop may be occurring in the production process of the machine, "seams of yarn when weaving the fabric and some fraying, thread is out" etc, but because it is not a quality problem We can not accept returns for reasons.


 

Four.Posted image and actual delivered itemssize· Difference in color and design

 If there is a significant difference in the color and design of the posted image and the item actually delivered, please contact us by e-mail after checking the defect picture within 7 business days after delivery. I will repay it as soon as it is checked.

However, please understand beforehand that returned goods are not accepted basically by customer's personal convenience ("It differs from expected product" "material / shade is different from image").

If you have any questions, please send it to the service center of our site (service@doresuwe.com) by e-mail.

※important point:

1)Color:Please note that product photos of the site may be different from the actual color. All of the product pictures were taken of the real thing, but when you look at the customer's monitor, the color tone may be slightly different from the actual color depending on the basic setting and the characteristics of the personal computer.

2)size:Product of the siteThere was a certain error because of the hands,Please be forewarned.

If you select the wrong size for your reasons Returned goods will not be accepted.

Please contact us in the following situation when you contact us.

1) Do not use items (There is no problem with fitting degree)

2) State with price tags and other accessories on the item

3) Invoice andItems ReceivedStore the delivery note with

4) Write the order number

Please contact us [inquiries] in the state of.


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Q8. Sitesabout


1.I would like to make an inquiry


Reply and inquiries for inquiries will be made within business hours.
business hours:Monday - Friday (Excluding weekends and holidays) 10: 30-19: 00 (lunch break: 13: 00-14: 30)

·Depending on the content of your inquiry, we may get time to give you a reply.
· Please check "inquiries" page before contacting us.

2.What is a review?


In the review, we have posted your opinions and impressions on your purchased items.
Posted reviews will be made public on https://www.doresuwe.com/ as customer feedback.
※ You can post a review,DOresuwe members are only those who purchased the item on this site.

Please post your impressions actually used / worn.

3.Post a reviewhow to

DAfter logging in oresuwe,For items purchased"ReviewPostPlease press the button to post.

Four.Reviews can not be posted

If the review can not be posted, the following causes are considered.
· Review,DOnly oresuwe members can contribute.
· Review,DYou can post only to the items purchased with oresuwe.


Five.A popular review


We will post a coupon code if you post a popular reviewSo come on,Service@doresuwe.comUntilPlease contact us. I will present a coupon code.

6. What is a meessage?


CustomerHave the itemPurchaseBefore you buy or after purchase, questions on the productToCall outWe have obtained.

7. MaisageToSubmissionWant to

DAfter logging in oresuwe, "my account"- "Send out"Press the button,"name, Mail address, order number, telephone number, contents "YouSubmissionreceive.

8.Live chat


CustomerHave the itemPurchaseBefore you buy or after purchase, when the product has a bargain problem,YouA questionWe have obtained.


9.Live chatI want to use


DAfter logging in oresuwe,On the upper right side of the homepage"Live chat"Press the button andA questionreceive.


Ten.I would like to use the telephone


Phone number: 04-5670-2262

In order to solve the problem efficiently, when calling please let us know your order number or phone number. If you can not respond by phone, please use the e-mail address.


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